Contact Information
Ejadah Asset Management Group
Dubai Office
The Galleries 4, 13th Floor,
Downtown Jebel Ali
Abu Dhabi Office
Office 1102, 11th floor, Blue Sky Tower,
Capital Centre
Abu Dhabi, P.O box:41124
Contact US
Ejadah delivers integrated services through specialist operating entities working together under a single delivery model.
Supplier Registration Request
For supplier registrations, please email us
at procurement@ejadah.ae
Customer Feedback
For customer feedback and complaint escalations please
write to appellate@ejadah.ae
General Enquiry
FREQUENTLY ASKED QUESTIONS
01.
Ejadah is a leading UAE-based integrated urban services provider, delivering the specialist expertise and coordinated services that keep communities, workplaces and critical infrastructure operating safely, reliably and efficiently.
Founded in 2005 and part of Dubai Holding, Ejadah supports some of the UAE's most significant residential, commercial, hospitality, retail, infrastructure and public assets.
More than 20,000 people work across Ejadah's operations. Through specialist entities - Idama, Arkan, Shabaka and Ejadah Specialised Services, Ejadah combines specialist expertise with unified governance, coordinated delivery and clear accountability.
By integrating people, technology and operational expertise, Ejadah helps ensure the safety, performance and continuity of the spaces where people live, work and connect, while supporting long-term asset value and future readiness.
02.
Ejadah provides integrated urban services across the UAE through specialist entities, each delivering defined expertise within one coordinated operating model.
Idama: Integrated facilities management and infrastructure services, including hard and soft facilities management, MEP systems, utilities networks, building maintenance, public realm operations, district infrastructure, energy management and asset lifecycle management.
Arkan: Security and guarding services, including professional security guarding, security consultancy and strategy, operational security management, lifeguarding, 24/7 control room operations and rapid deployment capability.
Shabaka: Security systems installation, integration and maintenance, including security management platforms, CCTV and video surveillance, access control, visitor management, intercoms, gate barriers, public address systems, intrusion detection, centralised monitoring, control rooms, network infrastructure, UPS systems, automatic doors, Civil Defence compliance support and structured cabling.
Ejadah Specialised Services: Specialist services including fire safety, façade cleaning, specialist workforce solutions and laundry services.
Together, the entities provide coordinated services through one integrated operating model, combining specialist expertise with consistent standards, governance and accountability.
03.
Ejadah combines specialist entities within one integrated urban services operating model, giving clients access to defined technical capabilities through a single accountable partner.
Its model brings together specialist expertise, unified governance, proven operational scale and coordinated delivery across communities, workplaces and critical infrastructure. With more than 20,000 people across its operations, Ejadah combines people-first delivery with technology-enabled operations and the capability to perform reliably at city scale.
Ejadah takes responsibility for the environments it supports through disciplined operational delivery and clear accountability, focusing on performance that matters: safe, reliable and consistent operations that strengthen resilience, improve efficiency and protect long-term asset value.
Continuous investment in technology, innovation and smarter ways of working also helps Ejadah create more resilient, future-ready environments.
04.
Ejadah supports residential, commercial, hospitality, retail, infrastructure and public environments across the UAE.
Its specialist entities provide services across communities, workplaces, residential developments, commercial assets, retail destinations, hospitality environments, public spaces and critical infrastructure.
Ejadah's integrated operating model is designed for complex environments where safety, operational performance, compliance, reliability and service continuity are essential.
As part of Dubai Holding, Ejadah supports some of the UAE's most significant real estate and infrastructure assets.
05.
Yes. Ejadah provides integrated facilities management and infrastructure services, security and guarding, and security systems installation, integration and maintenance through specialist entities operating within one coordinated framework.
Idama delivers integrated facilities management and infrastructure services. Arkan provides security and guarding services, while Shabaka specialises in security systems installation, integration and maintenance.
Ejadah also provides specialist services through Ejadah Specialised Services.
Bringing these capabilities together gives clients access to specialist expertise through one integrated operating model, with coordinated delivery and single-point accountability.
06.
Ejadah delivers reliable operational performance by bringing together skilled people, specialist expertise, disciplined operational systems, strong governance and technology-enabled operations.
More than 20,000 people work across Ejadah's operations, supported by continuous training, rigorous operational standards, strong culture and welfare practices. This people-first approach is combined with clear accountability and disciplined operational delivery across every service line.
Ejadah's specialist entities operate within one unified governance framework, enabling coordinated delivery, consistent standards and operational oversight across multiple disciplines.
Success is measured through performance that matters: safe, reliable and consistent operations that strengthen service continuity, improve asset performance and protect long-term value. Continuous investment in technology and smarter ways of working also helps create resilient, future-ready environments.
07.
Organisations, developers and asset owners can contact Ejadah to discuss integrated urban services or individual specialist services for residential, commercial, hospitality, retail, infrastructure and public environments.
Services include integrated facilities management and infrastructure services, security and guarding, security systems installation, integration and maintenance, and specialist services.
Ejadah can assess the asset, operating environment and service requirements and develop an appropriate solution, drawing on the relevant specialist capabilities from across its integrated operating model.
Contact Ejadah through the website to discuss your operational requirements and identify the appropriate specialist service.
08.
Ejadah operates as one masterbrand with specialist entities within one integrated operating model. This structure combines deep technical expertise with the governance, scale and accountability of Ejadah.
Idama specialises in integrated facilities management and infrastructure services. Arkan delivers security and guarding services. Shabaka specialises in security systems installation, integration and maintenance. Ejadah Specialised Services provides fire safety, façade cleaning, specialist workforce solutions and laundry services.
Each entity retains its specialist expertise while benefiting from Ejadah's unified governance, coordinated delivery and operational oversight.
This gives clients clearer access to specialist capabilities, a consistent service experience and single-point accountability through one integrated urban services partner: one Ejadah, with specialist entities operating within one integrated operating model.