Executive
Key Accountabilities
Work Plan
- Plan and execute daily operational activities to ensure efficient service delivery in line with SLAs and organizational standards.
- Coordinate with internal teams and vendors to ensure timely completion of maintenance and service tasks.
- Monitor workflow execution to ensure adherence to schedules, processes, and quality standards.
- Support resource planning and allocation to meet operational requirements effectively.
- Track and monitor key performance indicators and ensure timely reporting of operational progress.
Supervision
- Supervise day-to-day operations to ensure compliance with service standards and procedures.
- Conduct regular site inspections to maintain quality, safety, and service excellence.
- Ensure proper grooming, uniform, and professional appearance standards are followed.
Workload Review
- Review manpower allocation regularly to match operational requirements.
- Ensure fair and balanced distribution of workload across teams.
- Identify manpower gaps and support adjustments when required.
- Monitor team productivity and ensure timely completion of tasks.
- Coordinate with supervisors to manage staffing based on daily workload.
Operations
- Monitor daily operations to ensure services are delivered as per SLAs, KPIs, and company standards.
- Carry out routine inspections and ensure timely resolution of issues to maintain service continuity.
Reporting
- Submit regular reports to the line manager on weekly and monthly operational performance.
Qualifications, Experiences, Skills
Minimum Qualifications
and Knowledge:
- Bachelor’s degree in Mechanical Engineering
- Arabic Speaker
Minimum Experience
(number of years):
At least 6 - 8 years of experience in Unit Services/ Maintenance
Job-specific
Skills/Complexity:
- Strong understanding of operational processes, SLA/KPI management, and service delivery standards.
- Ability to coordinate teams and vendors to ensure smooth and efficient daily operations.
- Strong problem-solving skills for timely resolution of operational issues.
- Good planning and organizational skills to manage workload, resources, and performance monitoring effectively.
Core Competencies:
- Strong execution focus with ability to deliver operational targets and ensure service excellence.
- Excellent coordination and communication skills for managing teams and vendors.
- Analytical and problem-solving skills to identify issues and drive timely operational resolutions.
- Strong planning and organizational abilities to manage priorities, resources, and daily operations effectively.
Additional Requirements:
Valid UAE driving licence
Note: Statements in this role profile are intended to reflect, in general, the duties and responsibilities of the position, but are not to be interpreted as totally inclusive.